Welcome to Reclaiming Hope Coach, where I, Kathy George, bring my expertise as a Certified Hypnosis Practitioner, Magnetic Mind Coach, Grief Educator, and Trauma-Informed Memory Healing-trained professional, along with a Master's Degree in Clinical Mental Health Counseling, to support your journey toward healing and personal growth. At Reclaiming Hope, I offer a unique blend of hypnosis, memory reprocessing, and coaching services designed to facilitate positive change and well-being, recognizing that each client's path to success is deeply personal and varies widely. Please understand that Reclaiming Hope cannot guarantee specific outcomes, as the success of our journey together hinges on many factors beyond my control, including your willingness and dedication to embrace change within yourself. Rest assured, I, Kathy, at Reclaiming Hope Coach, am committed to employing all my knowledge and skills to support your path to healing and growth. Before engaging in any services, please read and understand the following terms and conditions. By engaging with my services through my website, one-on-one sessions, group interactions, or any other form, you agree to these terms, designed to outline our mutual responsibilities and the nature of our professional relationship.  

Informed Consent

Purpose of Services: My services leverage hypnosis, memory reprocessing, and coaching techniques to foster personal growth, positive change, and overall well-being. Employing methods like guided imagery, progressive muscle relaxation, meditation, and grief movement, I support your journey toward healing. These services complement but do not replace, medical or psychological treatment. Please remember that sessions are conducted by appointment via Zoom.

Nature of Services and Client Expectations: Hypnosis induces a natural state of focused relaxation, allowing for the modification of thoughts, feelings, and behaviors through both direct and indirect suggestions. Experiences can vary significantly, from vivid recollections to minimal perceptual changes, and may include emotional responses to remembered events. It's important to understand that outcomes are not guaranteed and vary from person to person.

Coaching Philosophy: As your coach, I aim to help you achieve remarkable outcomes in your personal and professional life by deepening your understanding, enhancing performance, and improving life quality. Coaching facilitates progress by focusing on current situations and future goals, promoting action, accountability, and potential. Effective coaching relies on mutual honesty and a commitment to personal growth.

Group Participation and Respect: During group workshops, participants are expected to maintain a supportive and respectful atmosphere. Disruptive behavior, including but not limited to harassment, verbal abuse, or inappropriate comments, will not be tolerated and may result in removal from the workshop without a refund. Your active and positive participation ensures a collaborative and healing environment for all attendees.

Group Workshop Informed Consent: By participating in a group workshop, you acknowledge that the group setting may include sharing personal experiences in a collective environment. While participation in sharing is encouraged for growth, it is always voluntary, and you may choose not to share personal details if you are uncomfortable. Please note that while I strive to create a safe environment, the nature of group work means confidentiality cannot be guaranteed.

Distinction Between Coaching and Therapy: Coaching is not therapy and should not substitute for professional health care. I am not a licensed mental health provider. If undergoing therapy, please inform your therapist of our coaching sessions to support your overall well-being. Coaching is suitable for emotionally and psychologically healthy individuals seeking to make progress in their lives.

Referral Policy and Benefits/Risks: Should the need for psychotherapy emerge, I may refer you to appropriate resources. Hypnosis and Coaching offer many benefits but come with risks, such as experiencing uncomfortable emotions. Active participation enhances success, and it's crucial to consult with a healthcare professional regarding the suitability of hypnosis for your specific conditions.

Consent for Hypnosis: By consenting to hypnosis, you understand the scope and voluntarily agree to the process, aware of its non-guaranteed nature and non-substitution for medical or psychological services. Hypnosis and Coaching have been shown to benefit many individuals and often lead to a significant reduction in feelings of distress, increased satisfaction in interpersonal relationships, greater personal awareness and insight, increased skills for managing stress, and resolutions to specific problems. It's important to recognize that hypnosis is not suitable for everyone, particularly those with certain conditions such as schizophrenia, pathological personalities, psychosis (including substance-induced), senility, dementia, brain trauma, cognitive deficiencies, epilepsy, narcolepsy, bipolar disorder, clinical depression, suicidal tendencies, serious heart conditions, extremely high/low blood pressure, elderly or frail individuals, substance abuse, or those currently taking medications/substances that cause drowsiness. If you are unsure whether hypnosis is appropriate for you, you will consult your medical doctor before participating. Additionally, if pregnant, especially in the first or second trimester, you will also consult your medical doctor before participating in hypnosis. A physician's referral is required if you are considering hypnosis for pain management. Should the limitations of hypnosis apply to you, please be assured that Reclaiming Hope Coach offers a variety of other services, beyond hypnosis, designed to support your journey toward personal growth and healing.

Medical Advice: Engaging in hypnosis and Coaching at Reclaiming Hope can lead to significant personal growth and improvements in well-being. However, it is essential to understand that these positive changes, while beneficial, should not prompt you to alter any ongoing medical treatments or prescribed medications independently. If you are currently under medical care for any condition and you feel an improvement in your condition that might suggest a change in medication is warranted, it is critical to consult with your healthcare provider before making any adjustments. Your doctor's approval is necessary for any changes to your prescribed regimen to ensure that your overall health and treatment continuity are managed safely and effectively. Always prioritize professional medical advice regarding medication management and health decisions.

Confidentiality and Communication: In our work together, the privacy and confidentiality of our conversations are paramount. All information shared during sessions will be held in strict confidence, with the exception of situations where disclosure is mandated by law. This includes but is not limited to, circumstances involving a subpoena or other legal obligations that require the sharing of information. The same level of confidentiality afforded to adults in our sessions extends to minors under the age of eighteen. You consent that Kathy-Reclaiming Hope may release information to a specific individual or agency if it has been determined that a child or elder is at risk of or is currently being abused or if you, as a client, are in imminent danger to yourself or others, or if a subpoena of records has been requested.

Confidentiality in Group Settings: In group workshops, confidentiality is a shared responsibility among participants. I will take all reasonable steps to maintain a safe and private space, but I cannot guarantee that all participants will uphold confidentiality. By participating, you agree to respect the privacy of others and not disclose shared information outside the workshop setting. Breaches of confidentiality may result in removal from the workshop.

Emergency Contact Requirement: Prior to commencing our coaching journey, I require you to provide an emergency contact. This precaution ensures that in the rare event of an urgent situation arising during our work together, appropriate measures can be taken to safeguard your well-being. This step is fundamental to our mutual commitment to your safety and health.

Communication: My commitment to our coaching process includes timely and effective communication. Please be aware that due to the nature of my work, immediate direct availability by telephone or email may be limited. However, I make every effort to return messages and respond to your needs as promptly as possible. Your understanding and cooperation are greatly appreciated, as they contribute to a smooth and supportive coaching experience.

Limitations of Online Coaching & Email Support: Messaging Support and Online Sessions are intended to provide quality information, support, and assistance with reaching the Client's life goals. If any of the following apply, traditional face-to-face psychotherapy is more appropriate:

1. If in crisis or having thoughts of harming yourself (e.g., suicidal thoughts) or harming someone else (e.g., violent thoughts toward others) or experiencing psychotic symptoms, please call 911 or 1-800-SUICIDE, which is the National Suicide Hotline, or go to the emergency room.

2. If you are in an abusive or violent relationship.

3. If you have been severely depressed, anxious, or manic.

4. If you have serious substance abuse dependence issues.

5. If you are a minor (under 18 years old).

Should you find yourself in a crisis, it's imperative to prioritize your safety by seeking immediate help through emergency services or a crisis hotline rather than relying solely on online Coaching and email support.

Ethics: Kathy-Reclaiming Hope Coach follows the Standards and Code of Ethics the American Counseling Association Center and the International Coach Federation set forth. You can view the Code of Ethics here: https://coachfederation.org/code-of-ethics and https://www.counseling.org/resources/aca-code-of-ethics.pdf.

Client Responsibilities: As a client, I kindly request that you fulfill the following responsibilities to ensure a smooth and successful experience:

Provide Accurate Information: It's essential that you share accurate and current information about your medical or psychological conditions, contact details, preferences, and background. This enables me to customize my services to meet your unique needs effectively.

Active Participation and Open Communication: Your engagement and willingness to openly communicate your thoughts, feelings, and experiences during our sessions are fundamental to your success. I encourage you to actively participate and assist in setting the agenda for our sessions, ensuring we focus on areas most important to you.

Acknowledgment of Autonomy: Recognize that you are in control of your journey. While I am here to offer support and guidance, the responsibility for your decisions and well-being remains yours. This autonomy is crucial for personal growth and empowerment.

Commitment to Personal Growth: A sincere dedication to your development is vital. This commitment involves being open to new perspectives, ready to embrace change, and willing to apply the strategies and techniques we discuss.

Respect and Professionalism: Please maintain a respectful and professional attitude in all our interactions. Courtesy and respect towards myself and any other clients in the shared community you may interact with are always expected to ensure a positive and productive coaching environment.

Timeliness and Preparedness: Be punctual for scheduled sessions and come prepared in advance with any materials or information requested. This will help maximize the time allocated for your session and ensure a productive experience. I provide a 10-minute grace period for late arrivals; beyond that, the session may be considered a no-show, resulting in the loss of the scheduled time. If you anticipate being late or need to cancel, notify me as soon as possible to allow for potential rescheduling and optimal use of our time.

Payment and Financial Responsibility

Prompt Payment: Please fulfill your financial obligations on time, according to the terms we agreed upon. This includes full payment for services such as one-on-one sessions, live events, virtual challenges, webinars, and other offerings before they begin. If you're on a monthly payment plan, ensure each payment is made before the due date to continue uninterrupted service.

Cancellation and Refund Policy: I understand that life’s unpredictability can lead to schedule changes. To manage time and resources efficiently, I require at least 24-hour notice if you need to cancel or reschedule an appointment.

Non-Refundable Sessions: Individual session fees are non-refundable. If you cancel with less than 24 hours' notice or miss your appointment, you will be responsible for the full payment.

Reminders: Reminder emails will be sent 48 hours and 28 hours before your scheduled session to help you stay on track.

Communication: Cancellations should be communicated via email or the cancellation link provided by my scheduling app.

Unexpected Situations: If unexpected circumstances arise, please email me as soon as possible. I will make every reasonable effort to fill your appointment slot and reschedule your session, provided space is available. Please note that rescheduling is subject to availability, the nature of the circumstance, and the frequency of changes.

Workshop Refund Policy: Refunds for workshops will only be provided for cancellations made at least 5 business days before the workshop start date. After this time, no refunds will be issued, except in the case of emergencies approved by Kathy-Reclaiming Hope Coach. Fees are non-refundable if a participant misses the workshop or withdraws once the event has started. Deposits for workshop registration are non-refundable but may be applied to future events at my discretion. However, I understand that unexpected situations may arise. If you are unable to attend your scheduled workshop, I will make every reasonable effort to transfer your registration to another upcoming workshop, provided space is available. Please note that this is subject to availability and the specific nature of the event.

Payment and Authorization: When you choose to invest in services, events, or products offered by Reclaiming Hope Coach, the transaction amount detailed on your receipt will be processed via your provided credit or debit card in accordance with our agreed terms. By proceeding with your purchase, you authorize these charges and acknowledge that all payments are non-refundable except as outlined in the specific refund policies for sessions, workshops, or other offerings.

Secure Transactions: To ensure the security and confidentiality of your financial information, all transactions related to intangible products, downloads, resource materials, online content, coaching programs, hypnosis sessions, and recordings are conducted through trusted payment gateways employing SSL encryption technology. This system safeguards your payment details, ensuring safe transactions across various international banking networks without storing your financial information during the transaction process.

Payment Plan Details: For those opting for a payment plan, please note that our third-party service provider, Stripe, will securely manage your payment details to facilitate each scheduled billing cycle. It's essential to be aware that Reclaiming Hope Coach does not directly handle or store your payment information. Should you have any concerns regarding the privacy and security of your data, I encourage you to review Stripe's comprehensive privacy policy directly at Stripe's Privacy Policy.

Extended Programs and Live Events: For longer programs with additional payment plan options, terminating your participation before the program's completion requires immediate settlement of any remaining fees. Refunds are not available for withdrawal due to buyer's remorse or scheduling conflicts. Similarly, fees for live events, whether virtual or in-person, are non-refundable except in cases where I am directly at fault and cannot promptly reschedule. It's crucial to ensure payments are up to date for any service, especially those on a monthly payment plan. Deposits made are non-refundable, securing your spot and allocating necessary resources for your participation. To avoid any inconvenience, please consider your availability before depositing.

Confidentiality, Recording Policy, and Intellectual Property Rights: As we embark on this journey toward healing and growth, it is crucial to maintain a secure and private environment. To ensure the confidentiality and privacy of our interactions, recording any sessions or workshops by clients, whether through audio, video, or any other means, is strictly prohibited. This policy extends to coaching sessions, workshops, or any other services conducted over the phone, via video conferencing, or in person. It is in place to protect the integrity of our shared space and respect the proprietary materials and techniques employed during our sessions or workshops.   In addition to the prohibition on recording, this agreement also restricts the unauthorized use, disclosure, distribution, or reproduction of any program or workshop materials, including but not limited to documentation, video, audio recordings, handouts, and any login credentials. These materials are provided for your personal use only, within the scope of rights expressly granted by this agreement. You acknowledge that all audio and/or visual presentations, documentation, and other elements provided as part of Reclaiming Hope Coach's programs and workshops are protected under copyright, trademark, and other intellectual property laws and international treaties. Unauthorized provision, disclosure, or use of any materials—including the discussion of information revealed during workshops or coaching sessions—without explicit written consent from Kathy-Reclaiming Hope Coach is not permitted. Such actions may lead to the termination of our coaching or workshop agreement and could result in legal action for violations of copyright, trademark, or intellectual property laws.

Termination of Services: Kathy-Reclaiming Hope Coach reserves the right to terminate services if she believes it is in your best interest or if you fail to adhere to the agreed-upon terms.

Liability Release

Assumption of Risk: By engaging in hypnosis, memory reprocessing, and coaching with Kathy at Reclaiming Hope Coach, you acknowledge the inherent risks associated with these practices. These may include emotional discomfort, a temporary increase in stress, and unexpected reactions. It's essential to approach these sessions with an understanding of these potential risks and a commitment to work through them as part of the process.

Liability for Group Activities: Workshops may include interactive exercises designed to foster personal insight and growth. By participating, you acknowledge that you are responsible for your well-being and agree to take part in these activities voluntarily. If at any time you feel unable to participate, you are encouraged to inform me and withdraw from the activity as needed.

Release of Liability: In recognition of the personal nature of hypnosis, memory reprocessing, and coaching, you agree to release Kathy-Reclaiming Hope from any liability for claims or demands that may arise from the services provided. This release covers all claims, including those resulting from negligence or misconduct. The guidance and information provided by Kathy-Reclaiming Hope Coach are offered in good faith and are not intended to replace professional medical advice. Before changing your treatment plan, you should consult your healthcare provider regarding any medical concerns.

Indemnification: By participating in services with Kathy-Reclaiming Hope Coach, you accept that Kathy-Reclaiming Hope Coach is not liable for any loss, damage, or expense that may result from your participation. Furthermore, you agree to indemnify and hold harmless Kathy-Reclaiming Hope Coach from any claims arising from your engagement in the services, acknowledging that you have willingly chosen to engage in these practices and are fully aware of the risks involved.

Electronic Signature Acknowledgement and Consent: By signing electronically below, each party acknowledges and agrees to the following:

Intent to sign: You acknowledge signing this agreement electronically and agree that your electronic signature is the legal equivalent of your manual handwritten signature. By signing electronically, you consent to be legally bound to this agreement's terms and conditions.

Electronic delivery: You agree that any notices, disclosures, agreements, or other communications that I provide to you electronically satisfy any legal requirement that such communication be in writing. Equivalent to Handwritten: You acknowledge that an electronic signature of this agreement, whether digital or encrypted, is intended to authenticate this writing and to have the same force and effect as a manual handwritten signature.

Electronic Storage: You agree that electronic copies of completed documents are valid, and you will not contest the validity of the electronic copies absent proof of altered data or tampering.

Agreement to Terms and Conditions: Your understanding, cooperation, and adherence to the policies are essential for creating a respectful, confidential, and supportive environment for our work. I value open communication at Reclaiming Hope Coach, so please feel free to contact me with any questions or for further clarification on any aspect of these policies. Your proactive engagement ensures we maintain a positive and effective coaching relationship.

Acknowledgment and Consent: By signing below, you affirm that you have thoroughly read, understood, and agree to the terms and conditions outlined in this agreement, including the sections on Informed Consent, Client/Coach Responsibilities, Liability Release, and all other policies related to your participation in services offered by Kathy-Reclaiming Hope Coach. You confirm that all your questions have been answered to your satisfaction and that you voluntarily consent to the coaching and hypnosis services.

Your commitment to these obligations is highly valued, contributing significantly to a collaborative and fruitful relationship. Together, we will strive towards facilitating your personal growth and transformation journey.